Holiday Inn Express & Suites Kerrville

Hotel cleanliness nice on the inside. Room was extra large with above average soap & shampoo. Side entrance on the outside is not maintained at all. Bird crap all over the keycard entrance that you had to remove each time before entrance. It was quite disgusting. Worst part was the breakfast. Tasteless eggs and the so called omlet was more tasteless eggs with an American cheese slice placed in the middle. It wasn’t even melted. Will try some other place in the future.

It was a great stay. Friendly staff and courteous. Comfortable beds. Quiet. Loved the personal balcony. Good on the cleanliness and maid service was prompt when needed. All around, we will stay here again for sure!

We traveled to Kerrville to attend the River Festival and stayed here! After a busy day we came back to a very clean and comfortable room. Our room was all we could ask and folks working there were helpful and courteous. Definitely would stay again!!

Stayed for almost two weeks. Staff was always friendly and accusations were what you would expect a “Holiday Inn Expess” would offer. Rooms were clean and a bed to sleep in at the end of the night was what I needed. They offer a nice pool, what you’d expect breakfast and cookies throughout the day. I’d stay again for the price that a Holiday Inn Express should be.

The breakfast was the best I’ve ever had at a hotel. I would pay money for that. Staff super friendly, got our room cleaned early for us and let my kids swim in pool before room was even ready.

The beds were uncomfortable and the air conditioning did not adequately cool the room.

I had a medical emergency and I was not planning on having to stay in a motel. But I found myself in Kerrville Texas and I needed a room badly. It was 104° out and I was in my truck with my service dog that works with me 24 /7 After doing my due diligence I found this Holiday Inn express Kerrville Texas and the website clearly states” pet friendly” When I arrived at the motel I was checked in and I was given room 202 when I ask him directions to the room because I wanted to take my dog out to go to the restroom the lady behind the counter said “oh no! we’re not pit friendly! you can’t have a dog in here!” And I replied “the website says that your pet friendly” she replied “I know I’m sorry but we’re not pet friendly“ basically acknowledging that the website is incorrect and this is their problem not my problem! Immediately demanded my money back! And because of my medical issues I was not very happy person at this point! By this time a second lady came to the front desk. It was clear that she was making eyes at the lady to make her shut her mouth about the website. At this point this lady started to interrogate me “what website did you go to” trying to make this my problem! And I needed the money to be put back on the card so I could go to another motel. And again the second lady said “ we have nothing to do with the card issue“ failing to take responsibility on the mistake that their company made! I live and work in the hill country and I will make sure that every single person I know is aware of how I was treated in my own community by the Holiday Inn express Kerrville Texas

AC does not blow cold sweating the entire time and they said all rooms would be like this at least 90° makes loud clanking sounds so even if you pass out from heat exhaustion, it wakes you up every 15 minutes would rather sleep in my truck and burn diesel then pay the $180 this thing cost him. This is pure criminal. and no human should withstand these conditions.

Everything was fine, except ice machines did not work. Clerk got some ice off premises for guests. She was very helpful.